Privacy Policy (DEVNAMIC SOFTWORKS PRIVATE LIMITED)

Last Updated: 10 April 2026

DEVNAMIC SOFTWORKS PRIVATE LIMITED ("DEVNAMIC SOFTWORKS", "Vanisvara", "Company", "we", "us", or "our") operates the Vanisvara platform. This Privacy Policy explains how we collect, use, store, share, protect, and manage personal information when you use our website, applications, voice-based services, coin recharge facilities, and other services under the Vanisvara brand (collectively, the "Platform").

1. Information We Collect

When you create, use, or update your Vanisvara account, we may collect the following categories of information:

• 1.1 Profile Information
  
  • Name
  • Username
  • Profile photograph or avatar
  • Other information voluntarily added to your profile
• 1.2 Contact Information
  
  • Email address
  • Mobile or telephone number
• 1.3 Demographic Information (where provided or required for the relevant service):
  
  • Date of birth
  • Gender
• 1.4 Platform and Preference Information
  
  • Interests and preferences
  • Room preferences
  • Platform settings
  • Interactions with rooms, creators, hosts, podcasts, and other Platform features
  • Device, browser, log, and technical information reasonably required to operate and secure the Platform
• 1.5 Payment and Transaction Information
  

  When you purchase Digital Coins or other Virtual Items, we may receive or maintain transaction-related information such as:

  • Transaction amount
  • Date and time of transaction
  • Transaction or payment reference number
  • Payment status
  • Coin package purchased
  • Applicable tax information
  • Refund or dispute information, where applicable

  Vanisvara does not intentionally store full card numbers, CVV numbers, or other sensitive card authentication data on its servers when such information is processed directly by the applicable payment service provider.

2. How We Use Your Information

We may use your information to:

• Create, operate, and maintain your account;
• Provide access to Platform features, including voice rooms and other interactive services;
• Process Digital Coin and Virtual Item transactions;
• Maintain transaction records and provide invoices or confirmations where applicable;
• Enable permitted gifting and other Platform interactions;
• Personalize your experience and recommendations, subject to applicable choices and settings;
• Communicate important account, transaction, security, or service-related information;
• Respond to customer support requests;
• Detect, investigate, and prevent fraud, unauthorized payments, abuse, security incidents, and violations of our Terms;
• Troubleshoot, maintain, and improve the Platform;
• Comply with legal, regulatory, tax, accounting, and lawful government requirements;
• Protect the rights, property, security, and users of Vanisvara and the Platform.

3. How We Share Information

We do not sell personal information to third parties for their independent marketing purposes.

We may share personal information only where reasonably necessary, including with the following categories of recipients:

• 3.1 Other Users
  Certain profile information, such as your username, profile name, profile photograph, or other information you choose to make visible, may be displayed to other users when you participate in public rooms or other interactive features.
• 3.2 Payment Service Providers
  Payments for Digital Coins and other paid services may be processed through third-party payment gateways, banks, and other authorized payment service providers. We may share information reasonably necessary to process, verify, settle, refund, reconcile, or investigate a transaction. Shared information may include your name, contact information, transaction amount, transaction reference, and payment status as required.
  Each payment service provider processes information in accordance with its own privacy policy and legal obligations.
• 3.3 Technology and Service Providers
  We may use third-party service providers for hosting, infrastructure, customer support, security, analytics, communications, and maintenance. Providers may access personal information only as required and subject to contractual, security, or legal requirements.
• 3.4 Legal and Regulatory Requirements
  We may disclose information where required or permitted by law, court order, regulatory authority, lawful government request, or where necessary to protect against fraud, security threats, or unlawful activity.
• 3.5 Business Transfers
  In the event of a merger, acquisition, restructuring, asset sale, or similar transaction, personal information may be transferred, subject to applicable law.

4. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing the Platform, maintaining your account, resolving disputes, preventing fraud, complying with legal obligations, and enforcing agreements.

• 4.1 Account Information
  Account and profile information is generally retained while your account is active. If you request deletion, we will take reasonable steps to delete or anonymize personal information not required for legitimate business or legal purposes.
• 4.2 Transaction and Financial Records
  Transaction records, invoices, payment references, tax-related records, and similar may be retained for periods required by tax, accounting, financial, fraud-prevention, or legal requirements.
• 4.3 Support and Security Records
  Customer support communications, fraud-prevention records, security logs, and investigation records may be retained for a reasonable period as necessary.
• 4.4 Deleted Accounts
  Account deletion does not always require immediate deletion of all information. Some may be retained for legal, compliance, tax, fraud prevention, dispute resolution, security, or enforcement reasons. When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.

5. Your Rights and How to Exercise Them

Subject to applicable law, you may request access to, correction of, updating of, deletion of, or information regarding your personal data.

• 5.1 Access and Data Requests
  You may request information regarding your personal data associated with your Vanisvara account by emailing: [email protected]
• 5.2 Correction or Update of Information
  You may update certain information directly through your account settings where available. If information cannot be corrected via the Platform, you may email: [email protected]
• 5.3 Account and Data Deletion
  You may request deletion of your account and personal data by contacting: [email protected]
• 5.4 Data Download
  Where technically feasible and applicable, you may request a copy of your personal data by emailing: [email protected]
• 5.5 Response to Requests
  We will review privacy requests within 3 working days. Where a request cannot be fully completed, including where data must be retained for legal, security, fraud-prevention, tax, accounting, or other legitimate purposes, we may inform you of any applicable limitations.

6. Security Measures

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These may include:

• Access controls and restricted employee access;
• Authentication and account security measures;
• Security monitoring and technical safeguards;
• Regular review and maintenance of relevant systems;
• Use of secure service providers and infrastructure;
• Measures to protect payment and transaction-related information.

7. Voice and Platform Communications

Vanisvara is a voice-based and interactive platform. Depending on the features you use, certain voice, communication, interaction, or moderation-related information may be processed to provide the service, maintain functionality, protect users, investigate abuse, or comply with law. Where a specific feature involves additional processing of voice or other content, additional notices or permissions may be provided where required.

8. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Remember preferences and settings;
• Maintain and improve Platform functionality;
• Understand Platform usage and performance;
• Analyse technical issues;
• Personalize features or recommendations;
• Support permitted marketing or advertising activities.

9. Payments and Financial Data

Vanisvara offers Digital Coin recharge and other paid services which may require payment processing through third-party service providers. The applicable payment provider may collect and process payment information directly through its secure systems.

DEVNAMIC SOFTWORKS PRIVATE LIMITED does not intentionally store full card details, CVV numbers, or other sensitive card data on its servers when such information is handled by the relevant payment provider.

We may retain transaction-related information (such as transaction references, amounts, payment status, invoices, and related records) for customer support, reconciliation, fraud prevention, tax, accounting, legal compliance, and other legitimate business purposes.

10. Children's Privacy

Vanisvara is not intended for individuals not legally permitted to use the Platform under applicable law or Platform Terms. Where age restrictions apply, users must provide accurate age information. If we become aware that personal information has been collected in violation of legal requirements, we may delete or restrict the relevant account or information.

11. Third-Party Links and Services

The Platform may contain links to third-party websites, apps, payment services, or other external services. Vanisvara is not responsible for third-party privacy practices. Users should review the privacy policies and terms of external services before providing information to them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time for changes in services, business practices, law, or security. When material changes occur, we may provide notice via the Platform, email, or other reasonable methods.

13. Contact Us

For privacy concerns, personal data requests, corrections, access requests, account deletion requests, or questions regarding this Privacy Policy, please contact:
Email: [email protected], [email protected]