Refund and Cancellation Policy (DEVNAMIC SOFTWORKS PRIVATE LIMITED)

Last Updated： 10 April 2026

DEVNAMIC SOFTWORKS PRIVATE LIMITED

Vanisvara aims to provide a reliable and transparent service. This Refund and Cancellation Policy explains when refunds may be requested and how approved refunds are processed.

1. Refund Eligibility

Users may request a refund within 7 days of the transaction for eligible purchases, including eligible in-web purchases and Virtual Items.
Refunds are subject to the nature of the transaction and the applicable terms of the Platform.

2. Non-Refundable Transactions

Refunds generally will not be provided for:

• Virtual Items, Digital Coins, or gifts that have already been used, redeemed, or consumed;
• Services that have already been fully provided;
• Promotional, bonus, or complimentary items;
• Transactions specifically identified as non-refundable;

3. How to Request a Refund

To request a refund, contact:
Email: [email protected]

Please provide:

• Transaction ID/UTR;
• Purchase date;
• Amount paid;
• Registered email/mobile number;
• Brief reason for the refund request.

Vanisvara will normally review and respond to refund requests within 3 business days.

4. Refund Method and Processing Time

Once a refund is approved, the refund amount will be credited to the original payment method or source of payment used for the transaction. Approved refunds will be initiated by Vanisvara within 7 working days from the date of refund approval.
The actual time for the amount to appear in the User's bank account, card account, UPI account, or other payment account may depend on the relevant bank, card network, UPI provider, payment gateway, or other payment service provider.

5. Payment Disputes and Unauthorized Transactions

Users should promptly notify Vanisvara of any suspected unauthorized, duplicate, or incorrect transaction at [email protected].
Vanisvara may investigate the transaction and coordinate with the relevant payment service provider where necessary. Users should also promptly notify their bank or payment provider where required.

6. Third-Party Payment Providers

Payments may be processed through third-party payment gateways, banks, card networks, UPI providers, or other authorized payment service providers.
Vanisvara is not responsible for processing delays caused solely by a third-party payment provider. However, Vanisvara will reasonably assist with eligible refund or transaction-related requests.

7. Contact Us

DEVNAMIC SOFTWORKS PRIVATE LIMITED
Email: [email protected], [email protected]
Address: D -1014/15 - A KHAJOORI, KHAS, Sabhapur, Delhi North East, North West Delhi- 110094